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Adding a User via the Admin Platform

If you’re a platform admin managing multiple customers, you can add users directly through the admin panel.

Open the Admin Panel 
  • From your dashboard, go to the Admin Panel 
  • Locate your Customer List 

Select the Customer 
  • Find the company you’d like to add the user to 
  • Click Add User next to the relevant customer 

Screenshot 2025-07-15 at 10.31.45

Enter User Details 

  • Fill in the new user’s information as prompted 
  • Once submitted, the platform will automatically send them a sign-up email 

Screenshot 2025-07-15 at 10.32.08

Important: 

The sign-up email includes a verification link that expires in 72 hours. Make sure the user completes their registration within this time. 
 

If the Link Expires 
  • If the user misses the 72-hour window, don’t worry 
  • Simply contact your account manager to request a new verification link